12
SM
Inbox 12 open
Waiting longest
SK
Sarah Kaufman 2m
Hi! I was charged twice for my subscription this month — can you help?
Priority Sarah M.
DT
David Tanaka 8m
The API keeps returning 429 even though I'm well under the rate limit…
Priority
EP
Elena Petrova 14m
Thanks for the quick fix! Everything's working now 🙏
JM
James Morrison 22m
Is there a way to export all conversation data as CSV? Our compliance team…
Assigned to you
RC
Ricardo Chavez 1h
Perfect, the webhook is firing now. Appreciate the help!
AL
Amelia Lambert 1h
Following up on the enterprise plan — our finance team approved the…
Sarah M.
KW
Kenji Watanabe 2h
Could we schedule a call to discuss the custom integration? Timezone is JST…
Resolved today
NB
Nadia Boutros 3h
That worked perfectly, thank you so much! ✨
Today · 9:41 AM
SK
Sarah Kaufman 9:41 AM
Hi! I was checking my credit card statement and noticed I was charged twice for my Pro subscription this billing cycle. Both charges are for $49 on July 1st. Can you help me reverse the duplicate? Happy to send a screenshot if that helps.
Auto-tagged by Fin as Billing → Duplicate Charge. Stripe shows two identical charges (ch_3Pq8Xm... / ch_3Pq8Xn...) on 2026-07-01. Customer LTV $588, 14-month tenure. Recommend refund via Stripe — this is the 3rd duplicate-charge case from the July 1 batch.
SM
Sarah Mendez Agent 9:48 AM
Hi Sarah! Thanks for flagging this — I can see both charges on our end. You're right, the second one is a duplicate from a sync issue on July 1st. I've already refunded the duplicate $49 charge; it'll appear on your card within 3–5 business days.
👍 3 Sent from Inbox
SK
Sarah Kaufman 9:52 AM
Oh amazing, thank you so much for the fast response! Will I get an email confirmation for the refund?
SK
Sarah Kaufman
sarah@brightwave.io
Customer Data
Plan ● Pro
Customer since 2025-05-14
Lifetime value $588.00
Sessions 142
Last seen 2 minutes ago
Location & Device
Location Berlin, DE
Browser Chrome 126 · macOS
IP address 85.214.132.41
Company
Brightwave Studio GmbH →
Size 11–50
Industry Design
Website brightwave.io
Conversation
First response 7 min
CSAT —
Assignee Sarah Mendez
FIN AI SUGGESTION
Yes! Stripe automatically sends a refund receipt to your email once it's processed. You should receive it within the next few minutes.